The Challenge
Service-based businesses (contractors, auto mechanics, dental clinics, legal practices) miss up to 30% of incoming phone calls during busy hours or after-hours. Over 80% of callers who reach a voicemail hang up and immediately call a competitor, bleeding thousands in lost revenue every month.
The Neptora Solution & Architecture
Neptora is architecting an autonomous missed-call recovery system: when an incoming call goes unanswered, the platform immediately triggers a personalized conversational SMS within 8 seconds, answers questions about availability, and schedules the appointment directly into the business calendar.
Key Features & Engineering Deliverables
Sub-10s Auto-SMS Trigger
Instantly sends a friendly, branded text message to the caller the moment their call is missed.
Conversational AI Scheduling
Engages in natural two-way SMS dialog to ascertain service requirements and provide open booking times.
Direct 2-Way Calendar Sync
Syncs seamlessly with Google Calendar, Outlook, and CRM scheduling software with zero double-booking.
Caller Intent & Transcription Log
Transcribes voicemails and logs caller intent directly to the business owner's mobile phone via instant notification.
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